"There
isn't another solution out there that could handle the complexity of our
business. Moreover, MetraTech’s billing platform is a strategic weapon;
one which played a key role helping us close $12 million in new business
last quarter."
- Robert
F. Moore, chief executive officer, BT Conferencing Inc.
"Our ability to deliver high quality services that meet
the diverse needs of our customers is key to our success. MetraNet has
helped us launch innovative new services and create tailored offerings
for our enterprise customers and resellers while reducing operational
costs."
- Jawaid Ekram,
general manager of services for the Real-Time Collaboration Business Unit,
Microsoft
"MetraNet has significantly improved our operational
excellence by automating our complex billing, call typing and customer
bill inquiry processes. This automation combined with MetraNet's auditing
features, facilitates our internal reporting and Sarbanes-Oxley compliance
initiatives."
- Mike Havener, chief
financial officer, Premiere Global Services, Inc.
"We
wanted a flexible, scaleable, Web services-based billing solution to
help
support our steady growth and exceed the demands of our expanding customer
base. We selected MetraNet's based
on its strong operational and technical capabilities as well as their
focus on the customer experience. MetraNet allows us to automate
and streamline our operations and reduce the number of manual processes
required to implement rate changes and new pricing plans."
- John F. Stapleton, chief executive officer,
Who's Calling
"With
MetraTech, our billing has become more of a strategic customer relationship
builder. One of the very first things we put in front of our prospects
and new customers is the MetraTech online bill, because it shows them
billing is as important to us as the provisioning of the service that
they're going to receive. At the end of the day, I think it will be
one
of the biggest changes we've made to the company in its 10-year history."
-
Mark Kelly, chief technology officer, ACT Teleconferencing
“MetraNet strengthens our competitive advantage
by enabling us to provide web-based billing and reporting solutions to
our customers. We now have the ability to quickly enter new markets with
tailored service offerings, pricing models, reports and invoice formats
in the customer’s preferred language and currency.”
-Michele Hayden, managing
director, EMEA Premiere Conferencing
"We
needed a billing solution that would help us analyze customer data, develop
new and innovative services, and get them to market in the fastest time
possible. With MetraNet, we have the world's most advanced billing and
customer care system. MetraNet allows us to offer our customers one of
the most attractive service packages and pricing plans available on the
marketplace."
-
Tim Duffy, chief executive officer, MeetingZone
"Our
business model has shifted from primarily product sales to service plans.
So, we need a progressive solution to efficiently manage ongoing billing
and reporting. MetraTech’s technology allows us to offer enterprises
optimal service by providing highly accurate billing and unique integrated
web
reporting. As a result, we can quickly introduce new rich-media conferencing
services while reducing the cost of generating invoices."
-
Rick McConnell, chief executive officer, Cisco-Latitude Communications
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