MetraNet^®
MetraNet is the first native XML-based, end-to-end billing solution built from the ground up using XML and Web Services. MetraTech's deep billing experience and technical expertise combine to create a billing solution that is not just back-office infrastructure, but is a strategic tool you can use to accelerate your profitability.

MetraNet® consists of five web applications and three engines with an integration toolkit that can be easily configured to exactly match your business needs.

MetraCare
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MetraCare™ — Customer care.

In today's fast-moving, highly competitive environment, meeting dynamic customer needs is paramount. As services are developed, deployed, and upgraded at record speed, market leaders must ensure that every customer experience is exceptional.

MetraCare is MetraTech's online customer care solution that helps you provide excellent customer service and increase customer satisfaction while reducing costs and streamlining operations.

Complete Customer Management Support
MetraCare provides your organization with the needed tools to manage customer inquiries quickly and easily. Using just a web browser, customer care representatives can manage every aspect of the customer interaction, including access to interactive online reporting and invoice information through MetraView, complete account data and corporate hierarchy relationships and time zone and language preferences. Automated email notification is seamless and can be used to send welcome letters, credit card expiration notices, and any other notifications to customers and internal audiences. Finally, at your discretion, all MetraCare capabilities can be made available to customers for self-care using a robust permissions management capability.

Features:

• Drag and drop corporate hierarchy management
• Subscribe and unsubscribe to product offerings
• Update contact/address information
• Update payment information including payment methods and payment relationships
• Change passwords
• Change time zones

MetraView
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MetraView™ — Online reporting and bill presentation.

To keep their place in the industry, business leaders must ensure that every customer experience — from initial service delivery to bill presentation to electronic reports — is exceptional.

MetraView is the only interactive, real-time reporting and bill presentation solution that meets the needs of today's established and emerging service providers. It empowers you and your customers to view billing data the same way — in real time. And the intuitive user interface can clearly display charges from multiple services on the same bill.

Features:

• Web-based access
• Brandable user-interface
• Interactive, real-time reporting and bill display
• Sort, filter, and download data
• Detailed views of hierarchical, nested transactions
• Complete Multi-currency and Multi-language support
  

MetraPay
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MetraPay™ — Online payment and settlement.

To succeed in today's competitive, Web-based business environment, service providers must seamlessly integrate on-line payment and settlement into their existing offerings. Your payment options must match the flexibility and speed of your billing and pricing capabilities.

To meet the needs of today's service providers, MetraTech offers MetraPay. MetraPay provides unparalleled online payment and settlement flexibility that can dramatically reduce the cost of payment processing — all protected with premier security.

Features:

• 128-bit Secure Socket Layer (SSL) encryption
• Triple Data Encryption Standard (3DES)
• AVS (Address Verification Service) Integration
• Comprehensive bank and processor support
• EFT (Electronic Funds Transfer) Integration
  

MetraConnect™ — Multi-platform integration toolkit.

The MetraTech Software Development Kit (MetraConnect) is a flexible, standards-based software package that enables secure and seamless integration between your existing infrastructure and MetraNet®.

MetraConnect is cross-platform, with a small memory footprint and simple Application Programming Interfaces (APIs) that make it the ideal choice for integration with all environments.

MetraConnect's easy integration tools allow established and emerging service providers to implement new services quickly, with real-time data collection for any application, service, or on-demand resource. And MetraConnect's superior security and failover capabilities provide unmatched reliability for maximum protection of your transaction data.

Features:

• Platform Agnostic
• Simple APIs
• Configurable SSL Encryption
• Real-time transaction metering
• External system authentication
• Choice of synchronous or asynchronous metering
• Handles hierarchical transactions/CDR's

Please contact us for more information on how MetraNet® from MetraTech can simplify your billing complexity.